Sit Less and Move More-A Multicomponent Intervention With and Without Height-Adjustable Workstations in Contact Center Call Agents: A Pilot Randomized Controlled Trial.

Abigail S Morris, Rebecca C Murphy, Nicola D Hopkins, David A Low, Genevieve N Healy, Charlotte L Edwardson, Brendan Collins, Hannah Timpson, Sam O Shepherd, Madeleine Cochrane, David Gavin, Lee E F Graves

Journal: Journal of occupational and environmental medicine 2021;63(1):44-56

PMID: 33122540

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Abstract

OBJECTIVE

To pilot a multicomponent intervention to sit less and move more, with (SLAMM+) and without (SLAMM) height-adjustable workstations, in contact center call agents.

METHODS

Agents were individually randomized to SLAMM or SLAMM+ in this 10-month, parallel, open-label, pilot trial. Mixed-methods assessed response, recruitment, retention, attrition and completion rates, adverse effects, trial feasibility and acceptability, preliminary effectiveness on worktime sitting, and described secondary outcomes.

RESULTS

The participant recruitment rate, and randomization, data collection, and interventions were mostly acceptable. Refinements to organization recruitment were identified. High staff turnover negatively impacted retention and completion rates. The multicomponent intervention with height-adjustable workstations has potential to reduce sitting time at work.

CONCLUSIONS

The demonstrated findings will help prepare for a future randomized controlled trial designed to assess the effect of the interventions.

Address: Department of Health Research, Lancaster University, Lancaster, UK (Dr Morris); Research Institute for Sport and Exercise Sciences, Liverpool John Moores University, Liverpool, UK (Dr Murphy, Dr Hopkins, Dr Low, Dr Shepherd, Mr Gavin, Dr Graves); School of Public Health, The University of Queensland, Brisbane, Australia (Dr Healy); Baker Heart & Diabetes Institute, Melbourne, Australia (Dr Healy); School of Physiotherapy and Exercise Science, Curtin University, Perth, Australia (Dr Healy); Diabetes Research Centre, University of Leicester, Leicester, UK (Dr Edwardson); NIHR Leicester Biomedical Research Centre, Leicester, UK (Dr Edwardson); Department of Public Health and Policy, University of Liverpool, Liverpool, UK (Dr Collins); Public Health Institute, Liverpool John Moores University, Liverpool, UK (Dr Timpson); and Health Economics Bristol, Population Health Sciences, niversity of Bristol, Bristol, UK (Dr Cochrane).

DOI: 10.1097/JOM.0000000000002066

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MeSH Terms: Humans, Pilot Projects, Sedentary Behavior, Sitting Position, Workplace