Review of patient-reported type 2 diabetes service quality.

Jafar S Tabrizi, Andrew J Wilson, Eleanor T Coyne, Peter K O'Rourke

Journal: Australian health review : a publication of the Australian Hospital Association 2008;32(1):23-33

PMID: 18241146

Abstract

A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy.

Address: Faculty of Health and Nutrition, Tabriz Medical Sciences University, Attar Nishabori Road, Golgasht, Tabriz, EAZN 5166614711, Iran. [email protected]

DOI: 10.1071/ah080023

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MeSH Terms: Australia, Delivery of Health Care, Diabetes Mellitus, Type 2, National Health Programs, Patient Satisfaction, Research Design